Return Policy

At NuvaLyfe, we stand behind the quality of our products and want you to feel confident in your journey with us. If you aren't completely satisfied with your purchase, our return process is designed to be straightforward and fair.

60-Day Return Window

You have 60 days from the date of delivery to initiate a return. To be eligible for a refund, items must be returned to our facility within this timeframe.

Eligibility & Conditions

To maintain our high standards of hygiene and safety, we strictly adhere to the following criteria:

  • Unopened Items Only: Only products that are in their original, sealed, and unaltered packaging are eligible for return. If the safety seal is broken or the product has been opened, we cannot accept the return.

  • Sale Items: All items purchased during a promotion, flash sale, or marked as "Final Sale" are non-refundable and not eligible for return.

  • Condition: Items must be returned in the same condition you received them.

How to Start a Return

If your order meets the criteria above, please follow these steps:

  1. Contact our support team at info@nuvalyfe.com with your order number and reason for return.

  2. Once your request is authorized, we will provide you with the return shipping address.

  3. Please ensure the product is securely packaged to avoid damage during transit.

Note: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as NuvaLyfe is not responsible for items lost or damaged in transit back to us.

Refund Process

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: Your refund will be processed back to your original payment method within 5–10 business days.

  • Rejected Returns: If an item is returned opened or used, it will be ineligible for a refund and can be shipped back to you at your expense.

Damaged or Incorrect Orders

If you received a damaged item or the wrong product, please notify us within 48 hours of delivery at info@nuvalyfe.com so we can make it right immediately.